Lost your authenticator or passkey

You still have a recovery code

Sign in with your password, then choose Use a recovery code instead and type one of the codes you saved. Each works once.

Once you’re in, go to My account and replace your authenticator app or add a new passkey. You get new recovery codes too.

You have no recovery codes left

Ask your admin to reset it: sign in with your password and choose Ask my admin to reset it under the code. If you’ve also forgotten your password, use Forgot your password? on the sign-in page first, and choose the same button on the link’s code step. Either way your admins get an alert. In People they can choose Reset authenticator: it removes your authenticator app and passkeys and signs you out everywhere. Your password stays. Sign in with it, then set up a new second step.

• An admin’s reset is done by a system admin.
• If you’re the only system admin, reset it on the server:

sudo linx user reset-2fa you@example.com

A password reset never removes the second step: that would make it protect nothing.

You’ve lost your password too

Your admin can send you a new set-password link (Your invite or set-password link). From the server: sudo linx user setup-link you@example.com.