For admins

Undo and routing changes

Every change to where calls go is kept: numbers and lines, ring groups, office hours and holidays, When someone calls, and outgoing calls (the order lines are tried and what each calling level allows). A mistake is one click away from being put right.

Saved. Undo

After each change, Saved. and Undo show at the bottom of the page for 10 seconds.

• Undo puts it back as it was just before. Then Redo puts your change back again.
• If someone else changed the routing since, Undo stops and points you to Routing changes, so their change isn’t undone too.

Routing changes

System → Routing changes lists the last 50 changes: when, who, and what.

• See the change shows it before and after, in the same sentences as the screens (“Calls ring Sara Haddad, then Reception, 15 seconds each”).
• Put this back puts the routing back to how it was just before that change. It first shows what that will change now. Putting a version back is a new line in the list, so it can be undone too.

Good to know:

• Putting back an older version undoes every change after it too. Check the list it shows first.
• A ring group added since is removed, with its voicemail messages. A ring group removed since comes back, with an empty voicemail.
• Someone removed since stays removed: their calls go to “not available”.
• Phone lines and numbers themselves aren’t put back, only who they ring. A line added since keeps its place for outgoing calls, after the others.
• Turning calls abroad or premium-rate calls back on asks you to confirm it’s you, as when you change it directly.
• Reporters see the list but can’t put anything back.